Customer Service Representative
Reliance Worldwide Corporation Reliance Worldwide Corporation Rockwall, TX Rockwall, TX Full-time Full-time Estimated:
$31.
9K - $40.
3K a year Estimated:
$31.
9K - $40.
3K a year 6 days ago 6 days ago 6 days ago Rated Top Place to Work by the Atlanta Journal-Constitution, RWC is a rapidly growing company that is disrupting the plumbing industry.
We are a market leader and manufacturer of water control systems and plumbing solutions for residential, commercial, and industrial applications.
Our portfolio of brands includes industry-leading brands:
SharkBite(TM)Push-to-Connect plumbing solutions; HoldRite(TM) engineered plumbing and mechanical solutions; Cash Acme(TM) control valves; John Guest(TM) fittings and fluid dispense products, EZ-Flo(TM) and Eastman(TM) quality plumbing products.
Position
Summary:
We are looking for a customer-centric Customer Service Representative to join our team! The Customer Service Representative will assist in customer inquiries, concerns and requests regarding products and services either by telephone and/or electronically.
Principal
Responsibilities:
Serves as a direct contact for a given territory, channel or region but may also take on tasks outside of assigned area Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle inquiries regarding pricing, product availability and complaints Process orders of all types Process Warranty and Courtesy Replacement orders Record customer calls and emails into our Customer Relationship Management (CRM) system pertaining to inquiries, comments and complaints Record details of actions taken Communicate and coordinate with our Internal Sales Representatives (ISR) Communicate directly with our Manufactures Rep Agencies Support assigned Inside Sales Team members and assist/provide back up in those efforts as a part of the function of this role Other duties as required
Essential Functions:
Ability to work in a team environment as well as being a self-starter of improvement projects Exceptional verbal and written communication skills Exceptional troubleshooting skills Must be able to communicate effectively, both verbally and in writing Must have the ability to work well within a business environment and the ability to multitask Required
Qualifications Education:
Education:
HS Diploma required, some college preferred
Experience:
Must be proficient in Microsoft Office Programs including Word, Excel and Power Point Experience in Business Management Software (i.
e.
SAP) is preferred but not require Need to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners.
Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, and make accurate and timely decisions.
Have experience and the ability to multi-task and work independently in a fast paced environment, and have strong analytical and problem solving skills.
Ability to offer prompt, effective support to warehouse, plant and corporate office environments.
Competencies:
Excellent negotiation and relationship building skills Initiative and self-motivation to stay ahead of the competition Proficient with Microsoft Office products Excellent written, verbal and presentation skills Excellent time management and organizational skills Ability to manage multiple projects and meet deadlines.
Working Conditions:
This position will be primarily in an office environment but may also include time in the warehouse, manufacturing plant and other locations.
Department is open from 6:
30AM-7PM EST to accommodate service coverage for west coast.
Must be able to work a regular 8 hour/ day schedule in that window.
Minimal, if any, travel.
Job requires both sitting and standing and agile flexibility to move and connect equipment in various set-ups.
Excellent vision, hearing, speech and motor skills are required to perform essential functions of the job.
Benefits Include:
Traditional and Roth 401k - with up to 4% company match Health insurance Dental insurance Vision insurance Employee assistance program Flexible spending account Life insurance Paid time off Tuition reimbursement Employee Stock Share Plan 100% paid 10-week maternity leave 100% paid 2-week paternity leave Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Work setting:
In-person Ability to commute/relocate:
Rockwall, TX 75032:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$31.
9K - $40.
3K a year Estimated:
$31.
9K - $40.
3K a year 6 days ago 6 days ago 6 days ago Rated Top Place to Work by the Atlanta Journal-Constitution, RWC is a rapidly growing company that is disrupting the plumbing industry.
We are a market leader and manufacturer of water control systems and plumbing solutions for residential, commercial, and industrial applications.
Our portfolio of brands includes industry-leading brands:
SharkBite(TM)Push-to-Connect plumbing solutions; HoldRite(TM) engineered plumbing and mechanical solutions; Cash Acme(TM) control valves; John Guest(TM) fittings and fluid dispense products, EZ-Flo(TM) and Eastman(TM) quality plumbing products.
Position
Summary:
We are looking for a customer-centric Customer Service Representative to join our team! The Customer Service Representative will assist in customer inquiries, concerns and requests regarding products and services either by telephone and/or electronically.
Principal
Responsibilities:
Serves as a direct contact for a given territory, channel or region but may also take on tasks outside of assigned area Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle inquiries regarding pricing, product availability and complaints Process orders of all types Process Warranty and Courtesy Replacement orders Record customer calls and emails into our Customer Relationship Management (CRM) system pertaining to inquiries, comments and complaints Record details of actions taken Communicate and coordinate with our Internal Sales Representatives (ISR) Communicate directly with our Manufactures Rep Agencies Support assigned Inside Sales Team members and assist/provide back up in those efforts as a part of the function of this role Other duties as required
Essential Functions:
Ability to work in a team environment as well as being a self-starter of improvement projects Exceptional verbal and written communication skills Exceptional troubleshooting skills Must be able to communicate effectively, both verbally and in writing Must have the ability to work well within a business environment and the ability to multitask Required
Qualifications Education:
Education:
HS Diploma required, some college preferred
Experience:
Must be proficient in Microsoft Office Programs including Word, Excel and Power Point Experience in Business Management Software (i.
e.
SAP) is preferred but not require Need to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners.
Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, and make accurate and timely decisions.
Have experience and the ability to multi-task and work independently in a fast paced environment, and have strong analytical and problem solving skills.
Ability to offer prompt, effective support to warehouse, plant and corporate office environments.
Competencies:
Excellent negotiation and relationship building skills Initiative and self-motivation to stay ahead of the competition Proficient with Microsoft Office products Excellent written, verbal and presentation skills Excellent time management and organizational skills Ability to manage multiple projects and meet deadlines.
Working Conditions:
This position will be primarily in an office environment but may also include time in the warehouse, manufacturing plant and other locations.
Department is open from 6:
30AM-7PM EST to accommodate service coverage for west coast.
Must be able to work a regular 8 hour/ day schedule in that window.
Minimal, if any, travel.
Job requires both sitting and standing and agile flexibility to move and connect equipment in various set-ups.
Excellent vision, hearing, speech and motor skills are required to perform essential functions of the job.
Benefits Include:
Traditional and Roth 401k - with up to 4% company match Health insurance Dental insurance Vision insurance Employee assistance program Flexible spending account Life insurance Paid time off Tuition reimbursement Employee Stock Share Plan 100% paid 10-week maternity leave 100% paid 2-week paternity leave Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Work setting:
In-person Ability to commute/relocate:
Rockwall, TX 75032:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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