Project Manager / Managing Consultant
Allan R. Hickman
3005 Portside Drive | Rockwall, TX 75087 | email@example.com |
Senior Project Manager
Project Vision & Leadership | Complex Large-scale Implementations | Healthcare Industry Expertise
Success-driven project management professional with extensive experience, business acumen, technical know-how, and leadership strengths for setting and controlling project strategy, direction, and outcomes. Expertly skilled in formulating and implementing multimillion-dollar change initiatives and business solutions, including analyzing and improving business processes, standardizing procedures, optimizing supply chains, capturing income, and accelerating revenue cycles. Diplomatic communication skills combined with persuasive negotiation talents; adept in building relationships, swiftly resolving conflicts, and mentoring and motivating cross-functional resources.
Areas of Expertise
Clarity to Prosperity (C2P) Advisory Group – Westlake, OH
Management Consultant – Contract, 2013 to Present
Perform individual client office project management reviews; consult on improving audit documentation, on-boarding procedures, training, and upgrading desktop procedures. Create corrective action plans.
IBM – Global Business Services – Endicott, NY
Project Manager – Application Innovation Services (AIS) Practice, 2005 to 2012
Planned and oversaw portfolio of multimillion-dollar project implementations, including controlling scope, assessing risk, forecasting needs, acquiring and allocating resources, scheduling timelines, administering budgets, and developing training materials/plan to produce high-quality deliverables according to schedule. Proactively informed stakeholders of ongoing project status and issues. Collaborated with teams to synchronize design, build, deployment, training, and go-live activities. Liaised with vendors. Maintained documentation; created and distributed reports. Evaluated performance. Selected projects:
s Centers for Medicare and Medicaid Services EDSC – Deputy Project Manager (One Year ‘12):
− Served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines while leading multiple core teams in sourcing, recruiting, and securing top talent to fill open seats internally and externally.
s Securities Exchange Commission − Subject Matter Expert (1 Year ‘12):
− Examined program documents and deliverables, interviewed staff and clients, and validated project details when tasked with performing internal project management review.
s Logistic Data Management Service − Project Manager (5 Years and 3 Months ‘07 − ‘12):
− Achieved 98% client satisfaction rating for effectively controlling costs, timescales, and resources while spearheading $71M government project; succeeded in streamlining chain of command and internal structural roles and relationships for team of 42.
s Kelsey-Seybold − Site Coordinator (5 Months ‘06 − ‘07):
− Ensured a smooth transition from old patient scheduling and billing system to EPIC environment while directing clinic go-live implementation; trained and coordinated all employees in detailed administrative and procedural processes.
s CHRISTUS Health − Team Lead | Quality Team Reviewer (16 Months ‘05 − ‘06):
− Trained and guided team of 14 consultants from three different companies during implementation of staff augmentation project which focused on item master standardization for chain of 24 hospitals.
Healthlink, Incorporated – Houston, TX (Acquired by IBM 7/2005)
Managing Consultant, 2004 to 2005
Advised on and contributed to planning and deployment of technical solutions designed to assist healthcare and government clients in achieving targeted objectives. Analyzed workflows and data; assessed risk. Identified opportunities and executed initiatives for optimizing work methods/procedures, and improving services. Provided supervision for day-to-day operations. Ensured timeliness and accuracy of project deliverables and materials. Selected projects:
s U.S. Department of Defense − Quality Process Team Reviewer (4 Months ‘04 − ‘05):
− Devised short and long-range action plans to address a wide variety of mapping needs and validated all project deliverables to fulfill project specifications and government standards.
s Sharp Healthcare − Trainer (5 Months ‘04):
− Provided staff training and installation and go-live support for Picis system. Evaluated training materials; aided employees in improving job skills with targeted training programs.
s Tenet Healthcare − Managing Consultant (3 Months ‘04):
− Supported nationwide hospital group in optimizing revenue cycle by conducting activity-based analysis of business processes; documenting process flows; identifying bottlenecks; developing requirements; recommending and implementing process and policy solutions.
HCA, North Texas Medical Center – McKinney, TX | Medical City Dallas Hospital – Dallas, TX
Project Manager | Implementation Coordinator | Clinical Resource Manager | OR Materials Manager, 1996 to 2004
Advanced through progressively responsible positions to orchestrate project team of 18 representing 13 local hospitals in standardizing charge master system. Devised and executed action plans. Assigned and implemented codes. Established guidelines and opened a centralized CDM office which supported all facilities in issuing revenue codes for activation of new materials management system items. Selected achievements:
s Delivered $2M in annual savings by aggressively negotiating vendor agreements and maximizing contract efficiencies; slashed miscellaneous charges from 55% to 3%.
s Improved hospital revenue generation; boosted revenue charge reimbursement; decreased defense audits on patient bills; and elevated patient satisfaction.
s As Implementation Coordinator, aligned and supervised implementation of MEDITECH healthcare information management system details to construct doctor preference cards for online charging.
s As Clinical Resources Manager, produced $1M+ in supply expense savings within first year through contract efficiencies, enterprise-wide collaboration on cost reduction initiatives, staff training, and creation of a standardization committee.
s As Operating Room Materials Manager, excelled in process and storage area redesign and standardization of procedures to improve revenue generation, facilitate optimized use of staff, increase supply utilization from 15% to 96%, and reduce supply expenses by 33% and miscellaneous charges by 52%, while supervising a staff of 10 in managing contract portfolio of $15M+.
~ Early success as Department of Anesthesia Business Manager at Baylor University Medical Center. ~
Education & Professional Credentials
AAS, Business Administration – Eastfield College, Mesquite, TX
Healthcare Information Technology Process Methodology and Mapping: Prolink4 Certified
Project Management Institute (PMI), Member since 2011
Rational Portfolio Manager, Seven Keys, Earned Value Management, Microsoft Project, Visio, Office Suite
Assisted Helping Hands with process/store redesign, inventory management, and implementations since 2012.